Privacy Policy

Effective Date: 17 June 2025

Onward Solutions AI Pty Ltd (ABN 98 687 386 116) ("we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy describes how we collect, use, disclose and store your personal information through our website https://onwardsolutionsai.com.au ("Website") and services provided.

1. Information We Collect

We collect personal information to deliver and improve our AI automation services. The types of information we collect include:

  • Personal Identification Information: Full name, email address, phone number, business name, job title.

  • Business & Usage Data: CRM data, communications (emails/SMS/voice), calendar integrations, service usage patterns.

  • Technical Data: IP address, browser type, operating system, device identifiers, and website activity via cookies or analytics tools.

  • Payment Details: Limited information such as payment confirmation (actual credit card processing is handled securely by Stripe or other third-party gateways).

2. How We Collect Information

We collect information through:

  • Direct interactions (e.g. web forms, sign-up pages, email, phone)

  • Automated technologies (e.g. website cookies, usage logs)

  • Third-party integrations (e.g. AgentBox CRM, Google Calendar APIs)

3. Why We Collect and Use Your Information

We collect your information for the following purposes:

  • To provide, maintain, and improve our AI automation and voice assistant services

  • To communicate with you regarding services, updates, and support

  • To personalise your experience

  • For billing and account management

  • To meet our legal and contractual obligations

  • To conduct analytics, troubleshooting, and improve system performance

4. Disclosure of Personal Information

We do not sell your personal information. We may share your information with:

  • Service providers and partners: Including hosting providers, CRMs, communications APIs (e.g. SMS, voice), and payment gateways

  • Legal authorities: Where required by law or to protect our legal rights

  • Business transfers: In the event of a merger, acquisition, or sale of our business assets

All third-party providers we engage must comply with relevant privacy standards and handle your data securely.

5. Security of Your Information

We implement reasonable physical, technical, and administrative safeguards to protect your information from misuse, loss, unauthorised access, and disclosure. This includes:

  • Encrypted storage and data transfer (SSL/TLS)

  • Access controls and user authentication

  • Regular audits and vulnerability management

6. Cookies and Analytics

We use cookies and analytics tools (e.g. Google Analytics) to enhance user experience, understand site usage, and optimise performance. You may adjust your browser settings to refuse cookies; however, some features may not function correctly.

7. Access and Correction

You may request access to your personal information and request corrections by contacting us (details below). We will respond within a reasonable timeframe and may require identity verification.

8. Overseas Disclosure

Some of our third-party service providers may store or process data outside of Australia (e.g. in the United States or Europe). We ensure such providers adhere to adequate privacy standards.

9. Your Rights and Choices

You have the right to:

  • Access and correct your information

  • Opt-out of marketing communications

  • Withdraw consent for processing (where applicable)

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the revised date.

11. Contact Us

If you have any questions or complaints regarding this Privacy Policy or your data, please contact:

Onward Solutions AI Pty Ltd
Email: info@onwardsolutionsai.com.au
Website: https://onwardsolutionsai.com.au
Phone: 0409971447